The Challenge
Advisors were overwhelmed with routine scheduling and FAQ queries, leaving little time for meaningful student support. Students reported difficulty navigating program options and career pathways.
Our Solution
We deployed a conversational AI assistant integrated with the university's student information system. The assistant handles scheduling, provides course recommendations, answers policy questions, and suggests career resources based on academic profiles.
Results
- 50,000+ students actively using the platform
- Advisor caseloads reduced by 45%
- Average response time dropped from 48 hours to seconds
- Student satisfaction scores up 38%
- Rolled out across 8 campuses simultaneously